tag:blogger.com,1999:blog-35758167.post4160883177796571181..comments2023-10-25T05:20:10.712-07:00Comments on Speak Schmeak: Six customer service tips for speakersLisa Braithwaitehttp://www.blogger.com/profile/11515770110437411408noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-35758167.post-70047058388406074312011-02-11T10:50:32.932-08:002011-02-11T10:50:32.932-08:00Glad you found the post helpful, Mel.Glad you found the post helpful, Mel.Lisa Braithwaitehttps://www.blogger.com/profile/10203279973932837403noreply@blogger.comtag:blogger.com,1999:blog-35758167.post-12436338137110665752011-02-11T00:08:00.099-08:002011-02-11T00:08:00.099-08:00Great post! these tips is very useful for improvin...Great post! these tips is very useful for improving customer service. Anyway, I learned a lot here. Thanks for sharing this informative post. <br /><br />-mel-Outsource Call Centerhttp://www.magellancallcenter.comnoreply@blogger.comtag:blogger.com,1999:blog-35758167.post-21760181016776006432010-12-29T11:11:19.140-08:002010-12-29T11:11:19.140-08:00Thanks for your comment, Laurie! You make a great ...Thanks for your comment, Laurie! You make a great point about being preoccupied. People can tell when you're not present with them.Lisa Braithwaitehttps://www.blogger.com/profile/10203279973932837403noreply@blogger.comtag:blogger.com,1999:blog-35758167.post-25065395404023374312010-12-28T11:17:24.099-08:002010-12-28T11:17:24.099-08:00I love the tip about enjoying your day so your aud...I love the tip about enjoying your day so your audience can too! One of the best tips I remember is "your audience wants you to succeed". Getting wrapped up in how you appear or how you are coming across gets in the way of any passion you feel for the topic you're presenting. When you're preoccupied, your audience can feel that you aren't with them and it won't go well.Lauriehttp://www.mycoachlaurie.comnoreply@blogger.comtag:blogger.com,1999:blog-35758167.post-12405431217300473152010-12-20T17:03:07.386-08:002010-12-20T17:03:07.386-08:00So true, Nick. It's a skill that comes with pr...So true, Nick. It's a skill that comes with practice. Which means you have to survive making mistakes to learn how to handle them!Lisa Braithwaitehttps://www.blogger.com/profile/10203279973932837403noreply@blogger.comtag:blogger.com,1999:blog-35758167.post-5343557108853241922010-12-20T16:44:40.068-08:002010-12-20T16:44:40.068-08:00Hey Lisa, great, great thoughts here. We're al...Hey Lisa, great, great thoughts here. We're all in the service business now no matter what we do for a living.<br /><br />I especially agree with the point you make in the second half of tip number 3: don't dwell on it. I've heard speakers apologize so profusely for something that it makes them look more frazzled than service-minded. It's a tough balance to strike to own up to a mistake and still appear in control and together.Nick Smithhttp://advanceyourslides.comnoreply@blogger.com