tag:blogger.com,1999:blog-35758167.post6338434906974028930..comments2023-10-25T05:20:10.712-07:00Comments on Speak Schmeak: When audience members attackLisa Braithwaitehttp://www.blogger.com/profile/11515770110437411408noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-35758167.post-39799082235999413432008-07-08T14:34:00.000-07:002008-07-08T14:34:00.000-07:00Lisa,Thanks for brining up this point. Every prese...Lisa,<BR/><BR/>Thanks for brining up this point. Every presenter will eventually run into the problem of a tough audience so it is good to be prepared for this. <BR/><BR/>Here is my method for what I call "stump the chump:" <BR/><BR/>* Let the person trying to stump you be “the expert”.<BR/>“Wow, you really know a lot about this!”<BR/>* Engage them with humor and have fun with them.<BR/>“Maybe you should be up here delivering this presentation.”<BR/>“Let’s check with Bob. He is the expert, after all.”<BR/>* Keep a very warm, friendly “interface”. This allows you to maintain control over your state of being and will keep the rest of the audience on your side.<BR/>* Play the role of “helpful facilitator.”<BR/>“I am just trying to be as helpful as I can be.”<BR/>* When the expert / pain-in-the-donkey starts to take you down into the weeds, get the group to help you out.<BR/>“Gee, I’d love to talk more about this. At the same time, I want to make sure that others in the group get what they need from our time together. (To the group) Do we want to dive deeper into this topic right now?”<BR/>Then the group can be the bad guy, saying no, while you remain the “helpful facilitator.”<BR/>“Bob, I want to make sure that you get what you need. Maybe I can arrange some time to dive into this with you.”<BR/>* Let go of the need to be right. After all, do you want to be “right” or do you want to get what you want?<BR/><BR/>You usually can avoid this situation if you take a few simple rules into account whenever you are asked a question:<BR/><BR/>• Always take a One-second pause to:<BR/>o Honor the question with some thought.<BR/>o Give the questioner time to rephrase the question<BR/>o Give someone else time to answer the question for you. In that case, you have run no risk at all.<BR/>• Repeat / paraphrase / clarify<BR/>o Repeat in a large crowd to make sure everyone hears the question.<BR/>o Paraphrase when you suspect that you do but are not entirely sure you understand the question.<BR/>o Don’t hesitate to ask a clarifying question:<BR/>“Why is that a concern for you?”<BR/>“How does that impact you?”<BR/>“Why is it important to know that?”<BR/>“I am a little confused. Can you help me understand the question?”<BR/>• Dual eye contact<BR/>Look not only at the questioner but the whole audience to<BR/>o Keep them involved<BR/>o Monitor the behavior of others<BR/>• Be responsive<BR/>o Be direct – answer the question that was asked.<BR/>o Be simple – answer ONLY the question that was asked.<BR/>The audience will ask for more, if they want it.<BR/>• Parking lot<BR/>Take the question offline or tell them you’ll cover it later in the demo / presentation.<BR/>• Confirm the answer<BR/>o “Does that answer your question?”<BR/>o “Does that work for you?”<BR/>o “Is that helpful?”<BR/><BR/>Remaining calm and competent in a difficult situations like these not only boost self-confidence, but can also lead to increased audience appreciation.Anonymousnoreply@blogger.com