Dealing With a Distracted Audience," by Tim Cigelske (the online version isn't yet available to non-members, so I've linked to the PDF on my site).
The article addresses the notion that audiences should sit quietly, hands in laps, listening raptly to a speaker. With smart phones, iPads, Twitter, Facebook and virtual notebooks at our fingertips, can we really expect this of our audiences? Does it even make sense? Can the audience tweet and chat and still be engaged?
Scott Berkun and Denise Graveline (familiar faces on this blog) weigh in on the topic, as well as yours truly.
Let me know what you think in the comments!