April 17, 2008

Recovering from a public speaking mistake

I attended a presentation the other day where the speaker, in referring to one of her clients who was in the room, called her by the wrong name. Twice.

Did she fall apart? Did she get really embarrassed? Did she bend over backward to express how sorry she was and continue to dwell on her mistake?


She apologized to the woman, made a joke about how she and the woman are "best friends," and moved on. We all laughed, and it was over.

I'm sure that, afterward, she apologized to the woman again in private, but in front of the audience, it was all clean and professional.

Well done.

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