March 14, 2023

DMV Part 2: Empathy goes a long way

I needed to get a question answered by the DMV and was dreading the phone call, predicting that the person would be curt, “by the book,” or just unhelpful.

I was SO mistaken.

The lovely man I spoke to didn't have an easy answer for me, so he went off the line to speak to his supervisor. He came back and they had discussed and come to a conclusion that was thoughtful, understanding and reasonable.

And then we chatted for a bit about my volunteer work at the Twice-Sold Tales library bookstore in Ojai (where I was when I took the callback) and how people don’t seem to read books as much as they used to. He asked if there was just one, and I laughed. We're a tiny town with three tiny libraries and one tiny used bookstore that supports them all. I invited him to come visit if he's ever in Ojai!

Once again I was caught off guard by my own perceptions of what to expect from the DMV (see part 1 here).

And I was reminded just how far a little empathy can go when having potentially uncomfortable conversations, especially when you know the person is anxious or apprehensive about speaking to you.

I can lack empathy at times. I can be pretty judgy. So these little reminders are so helpful for me!

Don't forget to apply empathy during your presentations. Putting yourself in your attendees' shoes, when discussing a difficult topic will make a huge difference in how they retain and apply your message!

On The Everything Page you'll find everything you need to build visibility, credibility and influence through engaging presentations that move your participants into action: freebies, low-cost products and courses, and 1:1 coaching!

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